Man and Van Friern Barnet Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van Friern Barnet provides man and van and removal services within the United Kingdom. By making a booking, you agree that you have read, understood and accepted these Terms and Conditions, which form a binding contract between you and Man and Van Friern Barnet.

1. Definitions

In these Terms and Conditions, the following words have the meanings set out below:

Customer means the person, company or organisation that makes a booking with Man and Van Friern Barnet or on whose behalf a booking is made.

Services means any man and van, house move, office move, collection, delivery, loading, unloading, packing, or related removal services provided by Man and Van Friern Barnet.

Goods means the items, belongings, furniture, equipment or materials that are the subject of the Services.

Vehicle means any van or other vehicle used to carry out the Services.

2. Scope of Services

Man and Van Friern Barnet provides local and regional removal and man and van services, including transport of Goods, assistance with loading and unloading, and other associated services as agreed at the time of booking.

Unless expressly agreed in writing, the Services do not include disconnection, reconnection, dismantling or reassembly of appliances, fixtures, or fittings, or any specialist moving of items that require technical expertise or specific equipment.

We reserve the right to refuse to move any item that, in our reasonable opinion, poses a risk to health and safety, may damage the Vehicle or other Goods, or breaches any applicable law or regulation.

3. Booking Process

Bookings can be made by contacting Man and Van Friern Barnet through our accepted communication channels. At the time of booking you must provide accurate and complete information, including:

1. Collection and delivery addresses and details of access, such as floor level, lifts or parking restrictions.

2. The date and preferred time of the move.

3. An accurate description, volume and approximate value of the Goods.

4. Details of any items requiring special handling, such as fragile, heavy, bulky or high value items.

5. Any relevant restrictions, such as time-limited loading bays, congestion zones or road closures.

We may provide an estimate or quotation based on the information you supply. If the information is incomplete, inaccurate or changes, we reserve the right to amend the quotation or charge additional fees.

Your booking is only confirmed when we have expressly accepted it and you have agreed to these Terms and Conditions. We may refuse a booking at our discretion.

4. Quotations and Estimates

Quotations and estimates are based on the details you provide and are usually calculated using factors such as distance, time, number of operatives and size of Vehicle required.

Unless stated otherwise, quotations do not include the cost of parking, tolls, congestion charges, ferry charges or any other third party fees. These will be added to your final invoice where applicable.

If the actual work required differs from what was originally described, we may adjust the price to reflect the additional time, distance, labour or resources needed. This includes, but is not limited to, additional items not originally declared, unexpected difficulties with access, or delays outside our control.

5. Payments

Payment terms will be confirmed at the time of booking. We may require a deposit to secure your booking, with the balance payable on completion of the Services or in advance, depending on the nature of the job.

We accept payment methods that are communicated to you when you book. You are responsible for ensuring that payment is made in full and on time. Failure to make payment may result in suspension of Services and may lead to additional charges, including reasonable costs of debt recovery.

All prices are stated in pounds sterling and may be subject to applicable taxes or charges as required by law.

6. Cancellations and Amendments

If you wish to cancel or amend your booking, you must notify us as soon as possible.

Where you cancel with reasonable notice before the agreed start time of the Services, any deposit or pre-payment may be refunded at our discretion, subject to any administrative costs incurred.

If you cancel at short notice, fail to be present at the agreed time and place, or are not ready for the move, we may charge a cancellation fee, which may be up to the full quoted amount depending on the notice given and any losses we reasonably incur.

Any changes to the date, time, addresses or scope of the Services are subject to availability and may result in a revised quotation. We are under no obligation to accommodate amendments but will make reasonable efforts to do so.

7. Your Responsibilities

You are responsible for:

1. Ensuring that you, or a nominated representative, are present throughout the collection and delivery, to direct the work and check the Goods.

2. Packing and securing your Goods safely and adequately, unless packing has been agreed as part of the Services.

3. Ensuring that all items to be moved are clearly identified and ready for loading when our team arrives.

4. Arranging suitable parking for the Vehicle at collection and delivery points and paying any associated charges.

5. Complying with all relevant laws and regulations, including those related to hazardous or restricted items.

If we are unable to carry out all or part of the Services because you have not fulfilled your responsibilities, we may still charge for the full amount of the booking and for any additional time incurred.

8. Items Not Accepted for Removal

We do not carry, and you must not ask us to carry, any items that are illegal, dangerous or unsuitable for transport in a standard removal Vehicle. These include, but are not limited to:

1. Explosives, firearms, ammunition or weapons.

2. Flammable or combustible materials, including fuel, gas cylinders, paint or solvents.

3. Toxic, corrosive or hazardous substances.

4. Perishable or temperature-sensitive items such as fresh food.

5. Animals or live plants, unless agreed in writing.

6. Cash, securities, precious stones, jewellery or high value items not declared and specially agreed in advance.

If such items are moved without our knowledge, we accept no liability for any loss or damage arising from or related to them, and you will be responsible for any resulting damage or loss suffered by us or any third party.

9. Liability for Loss or Damage

We will take reasonable care in handling and transporting your Goods. Our liability for loss of or damage to Goods is limited as follows unless a higher limit has been agreed in writing and any additional charges have been paid.

We will not be liable for:

1. Loss or damage arising from your failure to pack Goods safely where packing is your responsibility.

2. Damage to Goods where they were already defective, fragile, or in poor condition.

3. Loss of or damage to items of high value not declared to us in advance.

4. Losses arising from delays, including missed appointments, loss of earnings or business interruption.

5. Indirect or consequential loss of any kind.

Our liability for any individual item or overall consignment may be capped at a reasonable level, based on standard industry practice and the charges paid for the Services. If you require additional cover for valuable items, it is your responsibility to arrange appropriate insurance.

You must inspect your Goods as soon as reasonably practicable on delivery. Any visible loss or damage should be notified to us at the time of delivery or as soon as possible thereafter, and in any case within a reasonable period. Failure to notify us may affect our ability to investigate and resolve your claim.

10. Delays and Events Beyond Our Control

We will make reasonable efforts to carry out the Services within agreed timeframes, but timing is not guaranteed and may be affected by factors outside our control, such as traffic conditions, road closures, weather, accidents, vehicle breakdowns or access issues.

If we are delayed or prevented from performing the Services due to an event beyond our reasonable control, we will not be liable for any resulting loss or damage. We will, where possible, discuss alternative arrangements with you, which may include rescheduling the Services or making reasonable adjustments to the agreed plan.

11. Waste Regulations and Disposal of Items

Man and Van Friern Barnet operates in accordance with applicable UK waste and environmental regulations. We will only remove waste or items for disposal where this has been agreed in advance as part of the Services.

We are not a general waste collection provider. Any removal of waste, rubbish, scrap, or items destined for disposal must comply with relevant laws and may be subject to additional charges, including fees for lawful disposal at licensed facilities.

You must not request or permit us to dispose of items illegally, including fly-tipping, leaving items in unauthorised locations, or using bins or skips without permission. If you instruct us to remove items for disposal, you confirm that you have the right to dispose of those items and that they do not include prohibited or hazardous waste.

Where we do remove waste as part of an agreed service, we will take reasonable steps to ensure that it is transferred to an appropriate facility in compliance with relevant regulations. You may be required to provide information about the nature and origin of any waste for regulatory purposes.

12. Access, Parking and Restrictions

You are responsible for ensuring that there is adequate access for the Vehicle at both collection and delivery points. This includes arranging any necessary permits for parking or access, as well as informing us of any known restrictions such as low bridges, narrow roads, or height limits.

If parking is not available near the property and our team must carry Goods over a longer distance than reasonably expected, we may charge for additional time and labour. Charges may also apply if the Vehicle is delayed or immobilised due to parking, clamping or enforcement actions arising from a failure to obtain appropriate permissions.

13. Complaints and Dispute Resolution

If you are dissatisfied with any aspect of our Services, you should raise the issue with our team as soon as possible so that we have an opportunity to address it promptly.

If the matter is not resolved at the time, you may submit a complaint, providing full details of the booking, the issues encountered, and any loss or damage claimed. We will review your complaint, carry out any necessary investigation and respond within a reasonable time.

We aim to resolve disputes amicably. If a dispute cannot be resolved through our internal process, the parties may consider alternative dispute resolution options or take legal action in accordance with section 16 of these Terms and Conditions.

14. Data Protection and Privacy

We will handle your personal information in accordance with applicable UK data protection laws. We will only collect and use your data where it is necessary to manage your booking, deliver the Services, comply with legal obligations or for legitimate business purposes.

Your details may be used to confirm bookings, process payments, communicate with you about the Services, and maintain proper business records. We will take reasonable steps to keep your information secure and will not sell your details to third parties.

15. Changes to These Terms and Conditions

Man and Van Friern Barnet may update or amend these Terms and Conditions from time to time to reflect changes in the law, regulatory requirements, or our business practices. The version in force at the time you make your booking will apply to that booking, unless we agree otherwise in writing.

16. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or relating to these Terms and Conditions or the Services provided by Man and Van Friern Barnet.

By confirming a booking with Man and Van Friern Barnet, you acknowledge that you have read, understood and agreed to these Terms and Conditions.



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Get Yourself the Best And Most Affordable Man and Van Service in the Area!

The best man and van service is right here in N10. A good man and a van service gives the customer what they want, and a great one gives them what they need before they know they need it. Our teams know more about removals, packing and boxes and storage than anyone else, however this is knowledge that should be shared. We share all of our skills, tips and tricks with our customers. As far as we are concerned if we can make their life a little easier then we’re doing the job right. Make your move easy! Call our man and van Friern Barnet today to get your free estimate!

Transit Van 1 Man 2 Men
Per hour /Min 2 hrs/ from £60 from £84
Per half day /Up to 4 hrs/ from £240 from £336
Per day /Up to 8 hrs/ from £480 from £672

Contact us

Company name: Man and Van Friern Barnet Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 394 Muswell Hill Broadway
Postal code: N10 1DJ
City: London
Country: United Kingdom

Latitude: 51.5917300 Longitude: -0.1426850
E-mail:
[email protected]

Web:
Description: Face the music! You won’t find better man and van services in Friern Barnet, N10 than ours. Get in touch with us and get a free quote!
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